Introduction
LearnSuite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our software-as-a-service (SaaS) platform.
Definitions
Information, or Data
Collectively all information that you submit to LearnSuite via the Site.
Personal Information
Information you submit to LearnSuite via the Site which can be used to identify you. This definition incorporates, where applicable, the definitions provided in the European Union’s 2018 General Data Protection Regulation (GDPR);
Cookies
a small text file may be placed on your computer by the Site when you visit certain parts of the Site and/or when you use certain features of the Site.
Client, User or you
any third party that accesses the Site and is not either (i) employed by LearnSuite and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to LearnSuite and accessing the Site in connection with the provision of such services;
Site, or Service
the website that you are currently using, LearnSuite.com and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Information we collect
We may collect:
Personal information: Name, email address, phone number, and payment details when you sign up or subscribe.
Usage data: Information about how you use our platform, including pages viewed, actions taken, and session data.
Technical data: IP address, browser type, operating system, and device information.
How We Use Information
Information collected through the Site will not be freely given to anyone. LearnSuite does not, under any circumstances, sell your Information.
To the extent EU data protection law applies to our processing of your Information, we act as the "data controller". To the extent EU data protection law applies to our processing of your customer or end user data, you serve as the "data controller" or "data processor" and we serve as the "data processor" or "data sub-processor".
To Provide the Service:
We use your Information to identify you, process your payments, provide you with technical support and assistance; and communicate with you about the Services via email. For example we will contact you to notify you of any issues with the Services or any suspicious activity in your account. The legal basis for these uses in the performance of the contract with you.
To Optimize or Improve the Service:
We use your Information to authenticate you, prevent fraud and abuse of our Services, get feedback, and perform research. The legal basis for these uses is our legitimate interest in the improvement and optimization of our service offerings and in ensuring the security of our services and we apply appropriate safeguards to protect your Information.
How We Share Your Information
We share information with service providers, as required by law, and in connection with the protection and enforcement of our legal and contractual rights.
With Service Providers:
We may share some of your Information with third parties who provide services on our behalf to help with our business activities. This includes: payment processing, sending emails, providing customer service, sending marketing communications (this does not include information about your customers), conducting research and analysis and providing cloud computing infrastructure. Any Information used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. The legal basis for sharing this information is our legitimate interest in providing our Services efficiently and we implement measures to safeguard your Information.
With Public Authorities or Law Enforcement:
In certain situations, LearnSuite may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your Personal Information as required by law (such as to comply with a subpoena or other legal process), when we believe in good faith that disclosure is necessary to protect our rights, to protect your safety or the safety of others, to investigate fraud, to respond to a government request, if we are involved in a merger, acquisition, or sale of all or a portion of our assets, or if we are involved in a bankruptcy or liquidation proceeding. The legal basis for this is our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities outside of the EU.
Rights & Choices With Respect to Your Information
You can view and edit Information that identifies you online through your LearnSuite account. You have a choice about the use of Information that identifies you, marketing communications you receive from us, and in some cases our use of cookies.
Managing Marketing Communications From Us
We do not wish to send you any unwanted email, and have tried to make it easy for you to unsubscribe from any service you have requested. If you are receiving email announcements of our new features and updates, and wish to stop receiving them, you can click the "Unsubscribe" link in the footer of the e-mail.
Updating Your Personal Information
In connection with your right to manage your Personal Information that you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or by contacting our Customer Support or by sending an email to the email address listed at the end of this policy.
Upon request we will provide you with information about whether we hold any of your Personal Information. You may access, correct, obtain a copy of or request deletion of your Personal Information by logging into your account or by contacting us at the contact method below. We will respond to your request within one month. In certain circumstances we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing a service.
LearnSuite acknowledges that you have the right to access your Personal Information. LearnSuite has no direct relationship with your customers or end users whose Personal Information it processes. An individual that is a customer, employee or end user of a LearnSuite client who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the LearnSuite client (the data controller) with whom they have a relationship.
If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing a service.
Data Retention
We may retain your Information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. In certain circumstances we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing a service.
Security
Data security is important to LearnSuite and we have implemented provide reasonable and appropriate security measures in connection with securing the Personal Information we collect from loss, misuse and unauthorized access, disclosure, alteration and destruction. For example, we:
Constantly work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
We use encryption for all connections to the Site for transmitting information and use encryption at rest for databases.
Store sensitive data such as passwords in encrypted form.
Limit access to personal and client data to authorized employees only.
Train our staff and require them to safeguard your data.
Do not store any payment card data on our servers.
International Data Transfers
If you are using the Service from outside the United States, please be aware that you are sending information to the United States where our servers are located. Our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy. The Site's servers are hosted by a web services provider that is certified under the EU-US Data Privacy Framework. You can find more information about their compliance here: GCP EU-US and Swiss-U.S. Data Privacy Framework.
Changes of Business Ownership & Control
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of LearnSuite. Information provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Information for the purposes for which it was originally supplied to us.
We may also disclose Information to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
The Privacy Policy is governed by and interpreted according to the laws of California and U.S.A. Any dispute, controversy or claim arising under, out of or relating to the validity, interpretation and performance of this Privacy Policy shall be referred to and finally determined by the competent courts of the California and U.S.A. law shall apply.
Changes to the Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.
